SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeandgarden.house (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of homeandgarden.house.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeandgarden.house (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeandgarden.house
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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We Think You’ll Love
Top picks just for you
Sturdy, attractive, natural. The stake portion wicks a bit of moisture from the soil into the lower section of the tag, and I feel like that gives me a visual cue that the soil is still moist below the surface (3rd photo). I find this helpful, but would still recommend you check the soil as you usually would! I think these would be long lasting indoors but maybe more of a 1 season item outdoors in strong elements - all of which is fine with a natural renewable resource!
My wife bought these to mark some outdoor and indoor plants. We both love these markers! They have a natural rustic look/feel and a very attractive design. Big enough to use outdoors but a nice size for certain indoor plants also. A Sharpie pen marks them nicely. They're a very reasonable price and as a bonus it's nice that they're made of a natural renewable resource.
I was very happy to find these plant labels because I didn't want to buy plastic. It is a good value to get 48 bamboo plant labels. I wrote on mine with a permanent sharpie but I could have used stickers, and there are two sides to reuse them as well. I typically plant the same plants annually in my garden so I can keep reusing them. Thanks for this product, just what I wanted.
These are great, and better than plastic or stickers. I use them in my seed starting trays, then just transfer them to the garden, or reuse them when they grow the same variety. I'd order these again if I needed to, but I think they are going to last a long time. Oh, and I liked the packaging, compact and sturdy enough to just throw on the self near my seed starts.
These plant tags are super cute but didn’t last very long. I have most of the boxes in my garden and about half of them randomly split like the picture I have attached. This was in an outdoor garden. My garden was not fenced off so I guess there’s always a possibility that animals did it but I doubt they broke the signs and left the crops. I’ll update later in the season to see how many stand the test of time.
They are easy to use and look good in a pot. You can write on them with a sharpie (use a narrow tip as space is limited and the ink can smear because you are writing on natural wood). You get many in a box so if they look worn over time just use another. The quality is good and I have no complaints. Better alternative to plastic for the environment.
I was looking for something a little nicer than the traditional white markers I've seen and came across these. I printed clear labels for all my veggies and they turned out really cute. Even if they do get ruined by the elements I have plenty of extra to make new ones.
I like these for their natural look, their biodegradability, and the large surface on which to write. They make it possible for me to label my garden plants without putting a lot of plastic tags in the garden, which for me, tend to end up as clutter. Obviously, this is a matter of personal preference but I really like these labels.
Not too big, yet nice for marking plants and I washed some to possibly use for marking a cheese tray. My only problem is they really only last one planting season and permanent markers fade quickly due to watering. Still, I like them enough to order two years in a row.
Quick delivery of this product. This is the first year I have used these but I like getting an environmentally friendly marker. Those plastic markers are just terrible and the expensive metal markers aren't really worth it when you have a larger garden. Easy to write on with a sharpie. Recommend it!
Good quality and really cute! I suggest using a fine point marker when writing on them because the ink bleeds a little. Also the color was lighter than expected, more like birch white, not bamboo brown, but I still really like them, and I would purchase again.
Duh a great deal for 50!! The only bummer is that permanent marker bleeds when you write on the wood! I highly recommend an ultra fine tip permanent marker instead.
I use these as plant markers but have been thinking they are so elegant they might be fun to use as markers for dips or cheese on a casual summer buffet. They come in a sturdy box too. I recommend getting a garden marker to use too.
I like that they're organic and not metal. I haven't used them yet, but I'm hoping a permanent marker won't fade on them. Only one thing - these are a bit smaller than I had expected. But it’s not a big deal.
These Bamboo plant labels were EXACTLY what we needed for our succulent wedding favors and the bride will use the extras in her garden! They are really cute markers. Love all things bamboo and we attached a personalized sticker to each one. PERFECT.
These are PERFECT! But I have zero skill at handwriting. So I got clear labels and printed the names. They’re supposed to be waterproof but I have my doubts. So I put a clear label OVER the printed one. Looks great and works great!
These are great markers. I hope they can make it through the winter. One star off because I think they could be a couple of inches longer, especially for outdoor use.
I have been searching for a set of wooden stakes that would look good in my many decorative plants and new forced bulbs. These are perfect. There are 50 boxes and I've already used most of them and will definitely order again.
Cute little labels, easy to write on, waiting to see how long the labels last, but I didn’t like the size :(((
These were perfect for what I needed! Going on vacay and using a sharpie for each plant and how much/when to water! 👏🏻
I love the size, the color and that they are made of wood, but I'm upset about the shape.