SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeandgarden.house (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of homeandgarden.house.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeandgarden.house (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeandgarden.house
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I had to share this-- BEST diffusers EVER! I recommend them to EVERYONE who uses essential oils. Cute and oddly doesn't look too bad in our room or in the kitchen where I had it today LOL. The water bottle feature on top is AMAZING! I tested it out and put a full water bottle around 8pm when my son went to bed.... it ran through the night with his lavender and it was STILL running at 6pm the following evening when I stopped it to clean and change oils. I love them and would buy 10 more!!!
LOVE this diffuser! As an aromatherapist, my kiddo sees me use essential oils all around the house and is always asking for his very own diffuser! He was over the moon when this came in and has even named her Quack! lol I have a house full of diffusers and this diffuser, just like their others, is top tier at a fantastic price. There are so many diffusers on the market, one does not need to spend $100+ for a great diffuser!
My 5 year old absolutely loves his Lulu!! We have peppermint and lavender diffusing in it right now and he is sleeping soundly. Worked great for his large bedroom As well as the large living room In our house. He couldn't wait to turn it on so it diffused in the living room tonight!! Works great and very nice design!!
The duck is so cute! But me main concern was that I wanted a diffuser that sprayed out and not up since it has to sit on a bookshelf, and this diffuser does just that! It runs for longer than I expected it to, given the small size of the tank, but I do love that it automatically shuts off when the tank is empty so I don't have to worry about it.
Who ever made this diffuser And humidifier combo was a genius!..we absolutely love it!...it is so easy to clean..so much better than my old bulky big humidifiers that got moldy in the inside. Love that you can diffuse essential oils in it too!
So cute, runs a long time, great for adding just at a little lavender to help my daughter sleep and FYI the power does shut down. The fan stays on for a few moments to finish blowing out the mist then the red light comes on to remind you to physically reset the power switch before using it again.
This little thing is so adorable. Fits in perfectly in my 2 year olds room and she loves little chicks. As other have said sometimes i have to click the button a couple of times to get it to turn on but so far so good. I am able to see the cool mist coming out of the beak. Great product.
Little LuLu is the perfect diffuser for my kid's room. They beg me to mist essential oils each night before bed. My boy's favorite oil blend in LuLu is grapefruit and lavender. The mist output on this diffuser is just right for a good-sized room.
Absolutely love this chick. It is adorable. It's super easy to use. It works great! It has the option of adding a water bottle to extend the run time. I started it at 5:00 PM and it's still going strong at 6:30 AM. Perfect.
I got this diffuser for my son. He loves it. I love that it can be used both as a diffuser and a humidifier. I also like that it diffuses all night long. It doesn't stop after just a few hours. I highly recommend this diffuser.
This is a super cute diffuser and humidifier combo and it has worked great for my son's room. The only thing I wish is that it had an auto shutoff and I didn't have to remember to come back and turn it off again.
I love this little diffuser! It runs about 6 hrs in my house which is pretty dry since I live in Co. I was surprised how powerful this little guy is! I now need to get another one for my other son who likes it as well.
Love this diffuser for the kiddos room! So easy to use and clean and being able to add the water bottle to the top is genius! I might even get one for my room :)
So cute. Runs all night with added water bottle. Getting used to it now but so far loving it.
This is a cute humidifier/diffuser but very touchy. It sometimes doesn't want to work. But it is cute and the diffusing time lasts a long time.
I love my diffuser! And perfect for the kids room!
Super cute! Works great to diffuse lavender for my son at night! Would give 5 stars but the lid can be hard to get on just right
Great little humidifier. So quiet in kids room. Used constantly.
Grandsons LOVE this.. use it nightly.. nice mist!!