SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeandgarden.house (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of homeandgarden.house.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeandgarden.house (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeandgarden.house
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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I have weak hands, but even I can use this product which is an excellent solution for scrubbing food stuck to any hard surfaces. Another person who also does the washing up here agrees and says this is her favourite eco product that I have bought so far. There is a natural equivalent for so much of the artificial crap that we have been programmed to consume, and in my opinion, everything poisoning us and our planet should be permanently replaced where there is a sustainable alternative. Once used and rinsed it sits on my dish rack to drain and get air, and I expect these to last some time- I have had them a couple of weeks and used them a lot, and they are resilient.
These are especially great for round shaped pots! You do have to be careful scrubbing knives and sharp things as there is no handle to protect you. I really love this brush and have bought several times. No guilt when throwing it out too. These last a really really long time too, much sturdier than plastic bristles but also don't scratch at all. Overall a great product and would recommend.
These are brilliant! work so well and better for the environment, maybe a little more expensive than a normal scourer but I am so impressed with them and will definitely purchase more coconut donut scourers!
I loved the minimal packaging and that it is all reusable or recyclable. As far as the quality of the product, it definitely scrubs and cleans dishes that I haven't had time to soak. You may have to use some elbow grease on some tougher things, but it works very well.
These are a great, eco friendly alternative to sponges, they are mostly costly but last way longer. There is some shedding of the coconut fibers, but no more than any sponge and they brush away easily.
I like them, really gets your dishes clean, even the stubborn stick on food. Only problem is they aren’t flexibly like a sponge and if you have a small mug, you can’t get it to fit inside to clean it.
Works well scrubbing dishes but works particularly great scrubbing pans; non-chemical; biodegradable; residue from cleaning pans doesn't cling to the scrubber & keeps attractive look after use vs commercial scrubbers. Buy them - they work!
Love these. Perfect for glazed and non-stick ware. As effective as metal scouring pads, but won't damage porous surfaces.
The scrubs arrived within expected timeframe. They appear to be of good quality. Haven’t used them enough to comment about longevity.
Shipping was fast and quality looks great. Will buy again.
works perfectly are durable and do clean the surfaces. The only issue is there is this kind of soily residue left afterwards from the coconut bristles, which can easily be washed away with water
These are wonderful and arrived quickly, thank you!
Works quite well but can drop bits of fibre and doesn't feel as nice to hold as a sponge with a scourer at the bottom or it has some sort of handle/hold.
Fast shipping! Scrubbers exactly as described. Works great.
These coconut scrubbers are great! They suds up well and are abrasive enough to dislodge dried food. Two things my up-cycled scrubbers made out of mesh produce bags failed to do. Sometimes little bits fall off, but I just compost those and it does not detract from the scrubber's effectiveness.
These are amazing and the future of zero waste goals imo
Perfect, thank you!