Timber Wave is more than just a product. We are a family owned and operated business. We are a grassroots, surf inspired home and garden decor brand growing one beach lover at a time! Our products are made with eco-friendly printing methods, and crafted from only the best locally sourced materials. Every product we make is an extension of our life long passion for the ocean, and our desire to share it’s beauty with others. Because we all share a nostalgia for the sun, surf, and sand, we believe everyone deserves to bring home a product that represents what they love most and the best place for us to make that possible is from the garage of our home in San Clemente, CA. with sand on our feet and salt in our hair. The ocean truly defines who we are!
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeandgarden.house (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of homeandgarden.house.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeandgarden.house (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeandgarden.house
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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I got this clock to replace my worn out downstairs bathroom clock. This clock adds a lot of color and character to my bathroom. It is a silent non-ticking clock. It was a little disconcerting at first because my old clock ticked and this one does not, but it did not take long for me to adjust to the quiet. The clock is extremely lightweight and fits on a standard wall hanger. It seems to keep accurate time and I am very pleased with it.
We live in Florida and wanted to keep up or Florida theme. This clock is in the living room so we did not want any ticking in our small house. It keeps great time, is very pretty, and very quiet. It is not big, but that is what we wanted as well.
This clock goes great on my kitchen! It matches my runner and complete the beach scene I was going for. I have yet to hang it on the wall so right now it’s on the table with the stand. My family really likes it, too!
Beautiful clock! I love that it’s very easy to read and that it’s silent. Tasteful scene and design. Great piece for our Hawaiian themed master bath.
Great product! My friend was thrilled with her gift and the enclosed card indicated that some of the funds will be forwarded to ocean protection. Great addition to a fantastic product. Communication with seller was superb.
Nice clock. It's really quiet - no ticking. You can stare at it indefinitely - at the paradise in the background.
Very Beachy addition for my Florida Home. Products works good and can add color to your home!
Love, love, love this beautiful clock. Works silently. I can't sleep with other ticking clocks. This clock is not only silent, but a beautiful work of art.
I have this hanging on the wall at my beach place. It is easy to read and looks great with my beach decor!
I was looking for a beach themed clock, but most importantly, I was looking for one that was quiet. This one hits the mark.
We have had the clock for 7 months and it keeps time perfectly and looks really nice, especially for the price. Very happy with our purchase!
I like being able to clearly see what time it is. The picture on the face is pleasing.
This clock looks great in my island themed bathroom.
Bought this for my husband for Christmas and he loves it.
My 9 year old son is into astronomy so he loves the graphics on this clock but it’s very delicate. He was curious as how do the hands work and bent them so now it doesn’t work properly. But I do like this overall !
Adorable surfboard clock. As represented. Timely delivery
I love the way it looks. Awesome clock. Very easy to read, and very quiet.
I love this clock very pretty and shiny fits perfect in my kitchen
This isn't quite what I wanted but I settled. I love the design, but I wanted a clock with a cover to keep the face dust-free and easier to maintain.
Works well. Lightweight and easy to read
Clock works great. I had a little trouble at first with the hands. They bend easily, and I had to straighten a slight bend in one, so all hands could rotate around the clock without getting caught on each other. But once I got that straightened out, it works great, no other issues.
Decorating a room in beach motifs. Fits in perfect.
Very pretty. Nice beach feel.