Lumieworld was founded with the mission of providing children with the comfort, security and confidence to sleep through the night on their own. We pride ourselves on being the most technologically innovate and safe night light on the market today. As we continue to grow we are so happy to have developed a product that children, parents and even teachers love. We were originally founded in Bellevue, WA where our new head- quarters are still located. We strive to provide the best quality products and services to our customers and vendors.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality very good product
My son loves his LumiBear. He carries it out of his bedroom in the morning, plays with it during the day, and takes it back to his room again at night.
My son adores this bear! We always use it at night and even take it with on trips! He also loves to play with it and I love how the colors are so bright!
Can’t wait for our baby girl to get here so she can enjoy it, too.
My little son loves it.
My almost 2-year-old absolutely loves this lamp. It’s soft and doesn’t get hot. The battery will last all night (10-12 hours) and possibly longer.
It’s awesome for kids
It is easy to use and I love that you can adjust the brightness. It easily lights up the room (except for the red color which is understandable) but not too bright as to distract my baby or keep her awake.
My daughter loves this, she is 18 months old. It worked well for the first 8 months, but then quit taking a charge, so now it no longer works.
So cute, good colors, long lasting battery, safer for crib. My son loves it.