to France.
We are the only company with truly 100% natural, food safe & handmade bamboo wares in Vietnam. Combining the tradition of Vietnam in bamboo spinning and ecological technics, we have developed a sustainable and fair trade company. We offer a full range of serving dishes for everyday and entertainment. Our bowls are not only pretty but they are useful! They can sustain hot as well as cold food inside. They are easy to wash by hand and come in many different sizes and colors.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeandgarden.house (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of homeandgarden.house.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeandgarden.house (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeandgarden.house
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
LOVE this cup. We bought 20 for when we have events & workshops we do. These are beautifully made, the natural patterns in the wood look great. They are very consistent too in their shape for being natural - none were off. They're perfect for a medium cup of tea or chai. Every time we pull them out people love them. They feel really special and ceremonial. Just don't put them in the dishwasher! My husband put a few in our dishwasher by accident and the heat slightly split the top of one (still usable though). So you'll need to wash them by hand.
These are simply awesome in every way. I purchased the Ly Bamboo Mug to use for serving my nordic-style spiced lime rum grog which is best served hot during the winter months. I could not be more pleased, especially having tried various other ceramic and metal cups.
I bought several for my early learning environment to replace plastic dishes. We love them!. The cups are beautiful as well as durable & wash (by hand) nicely. I would certainly recommend these wonderful cups!
I was looking for a wooden cup that fit in my hand but that was made well. There’s no kinks in the wood and fits snuggly in my hand. Definitely recommend to anyone who drinks wine but doesn’t want to stand their glasses or goblets, etc.
Lovely! I use them for both tea and sake. And the kids steal them to drink whatever they are drinking (hopefully not my sake!).
I was looking for a nice sized wooden cup for an anniversary gift. This was perfect and just the right size for a glass of wine. But I thought the color would be brighter.
I brought several of these cups for my classroom. My students looooooooove them...I do toooo very much!!!!!
They have a beautiful finish and were made very nice. A little smaller than I expected but that was because of my lack of measuring.
These cups were amazing. The couple we bought loved them. Will be ordering more. This time for us.
Beautiful. My only complaint is that you can't put them in the dishwasher, but that goes for any product like this (unless I misunderstood and you actually can). They look so nice that it's actually fun to drink out of them.
Sorry I don’t have a picture, the cups are perfect size, great material durable and worth the money.
This mug was purchased as a gift, they are beautiful and the recipients absolutely love them!
Awesome cup!