SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeandgarden.house (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of homeandgarden.house.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeandgarden.house (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeandgarden.house
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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Beautiful planter pot and stand. Very high quality in appearance and feel. Searched for stylish planters (mid-century modern) at all sorts of stores and couldn’t find anything. Everything was very round and didn’t have the clean lines I was looking for. I was hesitant ordering online for one, but it was a great decision! After factoring in a planter pot of this size plus the stand, the price seems about just right.
Love love love! It is beautiful and well worth the price. Other planters on different websites cost double and sometimes triple this price. The planter is much bigger than I imagined. I like that it’s clear.. I think the stand part could’ve been better quality as some of the paint is chipping already but it is very sturdy and heavy. What a deal!
Okay so this product was literally JUST delivered, but I am so happy I had to write a review! The quality seems great, very sturdy base and the pot is substantial feeling without being extremely heavy to move around.
My wife and I had been looking for a planter like this for quite a while but hadn't bought one this size yet because of the cost. Then comes along this beauty. I thought for sure, something was going to cheap looking about, when I pulled it out of the box … boy was I wrong. It's such a nice looking planter with high quality ceramic that feels hefty and thick. Love it!
This planter is just lovely. I love the color. I found it accurate to the picture. The profile is pretty reasonable and doesn’t stick out too far either. While it’s very sturdy, it’s also not overly heavy. I was able to move it around on my own easily.
I love these pots!! I'm growing African Violets for the first time, and I have a "brown thumb" when it comes to growing indoor plants, so I figured these pots would be the perfect solution, and they are!! I love it’s clear, so I will know at one glance if there is enough water 😏 and my African Violets are thriving!! 👏👏👏 Now I have pretty indoor plants to look at, that keep my spirits up in anticipation of the new outdoor growing season! (I have a green thumb in the outdoor gardens. 😁)
Very pleased with this purchase! I'm very new to growing plants and I wanted to pot my work plant. This set made it easy for me. I was confused about the string, but I figured it out later. It came with three parts, the clear pot for the water and the string. It was in good condition, I would buy it again and recommend it.
I liked this pot. The size, its clearness, it’s all good. But the material does feel a bit cheap.
I love these planters! They look nice, they're easy to set up, and I LOVE that you can fill them up from the top and see the water level. Very, very happy!
Beautiful and easy-to-use planter. I like that I can add water and see its level.
These pots are great and lightweight, and get the job done. I like that I can see the water level and know when to refill. However I expected the bigger size.
I’m in love! This was perfect for my growing plant collection.