Isle de Nature was born out of the recognition that today, unspoiled nature is a luxury. Tropical climate change catastrophes (like hurricane Maria in 2017) have ravaged our most fragile islands of nature, putting them at risk. And the bee population which we all depend on for survival has been decimated.
We believe there’s a better way. That nature and luxury can live harmoniously. That scent shouldn’t be toxic. That when humans take from nature, they should replenish. And that we can not only support the bees, but rebuild.
Our candles are made to be as sustainable and non-toxic as possible. They are a blend of beeswax and soy, made to burn cleaner and smell amazing — a scent that will transport you back to nature island. Our signature fragrance is from Dominica, called Pagua Bay, is inspired by the bay leaves that are indigenous to the island. The intoxicating scent of this remote island oasis comes to life in our candles, room spray and scent coin, while supporting the honeybees that make it all possible.
This is the spirit captured in the balanced perfection of Isle de Nature’s home fragrance line.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeandgarden.house (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of homeandgarden.house.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeandgarden.house (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeandgarden.house
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely love the small scent coin. I bought it after reading the reviews, but was a bit skeptical about how these would work. Of course, don’t expect just one to work for a large room. I have them one each in drawers, kitchen cupboards, hung on the inside handle of my bathrooms, in my pantry. It works perfectly, I´ll buy more.
These are wonderful! I love the smell of it. It relieves stress and helps me sleep. These coins have the strongest possible scent. I have 2 coins in front of the table fan I use at night (I’m very hot natured and my husband is a human furnace). My whole room smells of the perfect amount of smells.
These items were delivered quickly and packaged well. This little coin is perfect, it has a wonderful smell, shape and calm color, I love it so much. It absolutely matches my bedroom. As soon as I opened the package I could smell them. Love it.
I keep this coin in my luggage to repel creepy-crawlies. I ordered these to put in my luggage and to give as gifts in my homemade sachet snap-bags. The smell is strong, as it should be. I think it's great because it wouldn't end very quickly. I am very satisfied with this product.
What I expected and more. This was packaged just perfect. It came in a nice pack. The smell is strong and it lets the cousin stay fresh without losing their smell if I decide later than sooner to use. I love everything about this.
The only reason I didn't give 5 stars is that the scent isn't very strong.
So nice to open my closet and not have it smell like body odor! (I mean, not overwhelming body odor... but enough to prompt me to buy this product!) These coins neutralize the overall scent, they’re definitely not too strong. I’ll be buying them again!