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SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeandgarden.house (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of homeandgarden.house.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeandgarden.house (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeandgarden.house
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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I really like this so far. Do I think I needed it- no. But it brings me peace of mind to know my tooth brush is clean. I does what it says it is going to do. The plug thing confuses me because it can run without being plugged In. With that said the reason for four stars is because that light for the timer is sooo bright. I like total darkness when I'm sleeping and it beams from under my closed bathroom door. Other than that it’s holding up well on the wall(I’ve had it for about a month.) will update if it falls off.
Thank you very much! Fully complies with the description. Came without a box, but in a powerful package. Everything works. As in reviews-after the work of the ultraviolet there is a characteristic smell. Plastic to the touch pleasant. Perfect holder for 5 brushes and pulling paste. It's true, it's necessary to set up the tube. Very nice looks in the bathroom. Wire with European plug-short-90 cm. I definitely recommend the store and the goods
Easy to put up. Fits 4 tootbrushes. Small, compact, doesn't take up much space. Wall plug in but did not come with power block, just usb cord. UV light is excellent for killing germs, mold, and bacteria. I love that it holds toothbrushes while not in use and has a cover. My kids loved watching the light and countdown as it sanitized great product!
This was a nice upgrade to my bathroom. I love the clean look and simplicity of use. I've only had it installed for a few days, but I followed the manufacturers clear instructions and attached only the mount for 24 hrs before putting the machine on. It seems like it's holding well. They send an extra adhesive strip in case, but you can always get some heavy duty 3M branded tape for extra stickiness. My only concern is that I can still see the blue light when the cover is closed. I'm afraid of uv exposure, so I just make sure everyone leaves the bathroom while it's disinfecting.
I’ve always wanted a toothbrush sanitizer but this pandemic time made me get one faster as I look for ways to make my home cleaner. This product is well made and sturdy and easy to set up and begin using out of the box. It cleans 4 Brushes at a time and automatically starts cleaning just by closing the cover after you place your toothbrush inside! I love the feeling of security that my toothbrush is clean and sanitized. Great product and strong construction.
This toothbrush holder is simply beautiful! Very happy with buying! We actually used screws to attach it to the wall. I really like the functionality of this UV toothbrush holder. Glad I ordered it.
Super! So quickly delivered, Toothbrush Holder was packed well!!!))) Thank you so much!!!!
superrr.i love the product. the light works great. didn t put it on the wall but i will. looks like a quality Toothbrush Holder. i will put toothpaste to see witch fits...
It is a magnificent device because it helps me keep the whole family's toothbrushes tidy and clean. It is very easy to install on the bathroom wall, it should only be plugged in to start working and disinfect and sterilize up to 4 toothbrushes at the same time using an ultraviolet light
Product seems to work well. I would love to test the reduction of bacterial matter from having toothbrushes exposed on bathroom counter to using the UV sterilizer, but it definitely feels fresh.
It's a rather simple product. It holds your toothbrush. Detects when lids closed, and you manually press the button to disinfect. Battery seems to last about 2 weeks or so. It could use a bigger battery, but for those with a close by plug, this isn't really an issue. Only other thing that would be nice is a sensor to detect when you leave the room so that it can start disinfecting.
I bought this mostly for display purposes, cause toothbrush were just lying willy nilly on the bathroom vanity, so the fact that it also sanitizes is just a bonus. it has an easy install with double sided tape, though I contemplated putting it in the shower with some silicone, because we do brush our teeth in the shower sometimes as well. havent given that a shot yet, but will update if I do.
this product is good. One day I thought it was done (broken) wasn't sterilizing and I was bummed but my 3 yr old decided to tell me she was washing it so it probably had water in it .so couple days later I tried charging it again and it starts to work again I'm very sorry if my last review discourage buyers not to buy but the product Does work and it "broke" because of my child
Saves alot of counter space Also saves alot of toothpaste. I love it
Holder arrived within 2 weeks in perfect condition. Great store. Highly recommend!
Gave em to our adult kids for Christmas and they love it! Easy install, works great, no mess!
Don't know about sanitizing, but the brushes do seem cleaner with this holder. So guess it works.
I like it very much. After installing it I feel my teeth are safer :-)
I love this toothbrush sterilizing kit it looks great and does the job
Very smart, my father likes it very much. My father has always favored electronic products. This bathroom product can also put his razor, NICE.
nicely made and gives the bathroom a bit of futuristic look
was pleasantly surprised with the design
The goods came very well packed, the ultraviolet works.
Very nice toothbrush holder and Sanitation. I was told about how bad it is to have your toothbrushes out in the open in the bathroom so I decided to try this, and so far it is awesome! Very easy to use and install.
This is what I have been looking for, charge the battery and put it back on the wall, no cords, very convenient. My family loves it!