SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeandgarden.house (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of homeandgarden.house.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeandgarden.house (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeandgarden.house
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought this for my husband, for our garden, it came packaged well, this turtle looks great, you get much more than what you paid for. Highly recommend getting this turtle, you will love it.
This turtle is so very cute. I love turtles and he makes me happy when I see him everyday! Good quality - arrived well packaged.
This turtle was so cute, I decided to keep him for myself. He just makes you smile when you look at him. I may purchase him again to give as a gift.
Cute and lovely little turtle, I place it next to my gutter during the spring and summer and it looks great, delivery was fast, great seller thank you so much
This nice size and weight turtle fits happily in a garden, on front steps or lounging beneath a house plant. So cute! Quality construction. I'm definitely enjoying my turtle.
Love this turtle! I have it positioned within my flowers, at the start of my walk. It's been in full sun for about 3 months and doesn't seem to have faded.
Our grandson built a water feature in our front yard this summer. He chose this turtle to sit on a rock in the middle of it all.
Turtle arrived in perfect condition and has taken his place next to our pond. He is exactly what we were looking for.
Looks just like pictures not heavy at all but to my surprise on windy days it doesn't move still in place
There is nothing I did not like. I will recommend it to my friends and family. Look's great! will order again from this seller.
The color and style is really cute. The turtle is lightweight and easy to move. Would be a cute gift.
Love this little guy! Both withstood the hurricane! Would recommend it!
This is so adorable in my flower bed. The kids love the turtle too
Packed with care, the little guy is right at home in our stone garden. Quality all the way.
Cute but much smaller than I expected.
Cute little fella, nice size. Looks much more expensive than the price I paid.
Nice, it is not a big turtle, but a decent size turtle.
Bought this as a present. It was so cute I might have to buy one for myself!!
Absolutely adorable! Turtle is cute!
Loved it. Perfect for the garden
Charming gift for a friend
It really is the cutest ever! I love turtles and this was the best I found by far!
Super cute! Heavy, solid - looks cute in the house or garden.
This little guy is so cute. I wish they sold bigger ones. I bought this turtle and it has been in full sun for about 2 months and has not faded.
The little turtle is sturdy and lightweight.